Your SaaS outgrew its first architecture. Now what?
When reliability wobbles, costs spiral, and features take forever to ship — you need an architectural pivot. I've done these transitions at Microsoft and Google. Now I help SaaS companies make their pivotal transition without breaking production.
Engagements for your pivotal transition
Outcome: Your team learns from failure and prevents repeat issues.
Outcome: Clear reliability posture with prioritized quick wins.
Outcome: Risk/opportunity matrix across all three dimensions.
Outcome: Pragmatic roadmap balancing business constraints with technical needs.
Outcome: Specific problem solved without unnecessary scope expansion.
No BS Approach
- • Fixed scope: Clear deliverables, no scope creep
- • Knowledge transfer: I teach your team, not create dependency
- • Honest assessment: If I can't help, I'll tell you upfront
- • Focus on outcomes: Every engagement has measurable results
Tailored Solutions, Not Templates
While I bring systematic approaches and proven patterns from Microsoft and Google, I never apply cookie-cutter solutions. Every engagement starts with understanding your unique business goals, constraints, and team dynamics. The solution we design together will balance the right tradeoffs for YOUR situation — not what worked somewhere else.
From Startup to Hyperscale
- Designed and built multi-tenant CRM/financial platform serving 20k+ monthly customers across 8 merchants
- Architected distributed email marketing platform processing millions of messages — still running reliably today
- Learned the hard way: how tenant isolation failures, customization debt, and architectural shortcuts compound into crises
- Senior Tech Lead & Reliability Champion: transformed incident culture across multiple teams
- Led zero-downtime migrations and consolidations for services with millions of active users
- Designed extensibility frameworks enabling features to ship 3x faster while improving reliability
- Uber Tech Lead (UTL): architected SaaS Runtime platform from zero for planetary-scale multi-tenancy
- Co-founded API Council establishing quality standards across 50+ foundational services
- Authored reliability processes and postmortem guidelines adopted across multiple product areas
What This Means for You
I've lived through every stage of SaaS growth: the fragile first version held together with hope, the growth phase where everything starts breaking, and the hyperscale patterns that actually work. Now I help you bridge these stages without learning everything the hard way.
Simple, transparent process
No surprises. No dependencies. Just results.
Ready to make your pivotal transition?
I personally respond to every inquiry within 24 hours.
Email: tm@pivotarc.io
LinkedIn: tomaszmilos
Let's discuss how I can help you scale without breaking.